HOW DO I SET UP THE MACHINE?

Here are the basics you’ll need to set up the Luxbeverage machine:

• Space:  A space of 2’Hx2’Wx2’D is recommended.

• Water: The Luxbeverage machine can be configured to use the internal water tank ( X oz), external tank (size varies on your choice of tank), or connected to a ¼ inch water line. Choose your preferred configuration and we ship the machine ready to use.
• Power: You will need 2 outlets to plug in the Luxbeverage machine and milk chiller.

If you need help setting up your machine, contact your building facilities or a licensed professional who can provide electric and/or plumbing services.

do i need a water filter?

Water quality can make a noticeable difference in the taste of your coffee, and many factors can affect the quality of your office water. Your office can add a water filtration solution that best fits the needs of your office. The simplest choice is a filter that connects directly to the ¼ inch water line using quick connect fittings.

what kind of maintenance do i need?

The best way to avoid unnecessary interruptions in service is to do a little basic maintenance:

1. Press the rinse button at least once daily, or turn the machine off/on once a day
2. Empty the grounds drawer regularly to prevent the grounds from piling up
3. Soak the milk tube in hot water for 5 minutes once a week
4. Run the cleaning cycle once a month
5. Remove and rinse the brew unit in cold water once a month

What do i do if i run out of coffee?

You can make a one time coffee purchase or upgrade your membership through our members-only portal here. Depending on your needs, we can provide you with coffee to get you through to your next shipment, or we can adjust your subscription to make sure you have enough every month.

What kind of milk should i use?

Most milks can be used, but our members have found that half-and-half creates the richest cappuccino foam.

What do i do if something breaks?

If something seems broken, then please enter the members-only portal and fill out our repair form. We can also provide resources or a video conference call (Skype or Facetime) for quick fixes to get you up and running fast. For bigger problems, we ship you a new machine in about 3 business days. We provide you a label to ship the broken machine to us for repair.